One platform.
The whole conversation.
Bring your channels, customer context and team together.
Then give everyone a little help to do their best work.
A shared inbox. A shared understanding.
Keep conversations organized across channels. Assign an owner, leave private notes and give every teammate the context to pick up where you left off.
- Teams, assignments and private notes
- Labels, priorities and saved views
- Canned replies, macros and attachments
Meet Captain. Your team’s AI sidekick.
Bring your knowledge into the conversation. Build assistants from your content, help agents compose replies and hand conversations back to your team.
- Knowledge sources and approved answers
- Copilot reply suggestions and summaries
- Assistant outcomes and performance insights
Make your next message matter.
Reach the right audience with WhatsApp templates and SMS campaigns. Schedule your message and follow delivery outcomes from one place.
- Audience targeting and personalization
- Scheduled WhatsApp and SMS campaigns
- Delivery and recipient outcome tracking
People, with the full picture.
Connect the conversation to the person. Keep contact information, social profiles, custom attributes and your team’s notes close at hand.
- Contact and company records
- Custom fields, labels and social links
- Contact API with controlled field mapping
Less busywork. More conversation.
Set rules for repetitive work. Route conversations, update labels and trigger actions so your team can focus on the next useful response.
- Event, condition and action rules
- Reusable macros and saved replies
- Team assignment and business hours
See where your team makes a difference.
Understand conversation volume, response times and customer satisfaction. Look closer at agent and inbox performance to find what needs attention.
- Conversation and agent reports
- Customer satisfaction surveys
- SLA policies and performance tracking
Helpful answers, even before the chat.
Give customers a place to find their own answers. Organize articles into a branded help center and connect useful knowledge to your support workflow.
- Articles, categories and custom domains
- Searchable customer knowledge
- Knowledge sources for Captain
Your workspace. Your way of working.
Give teams the access they need and keep work organized by account. Explore advanced roles, audit logs and private deployment options as your needs grow.
- Account and team permissions
- Custom roles, audit logs and SAML options
- Managed or private deployment discussions
Sometimes, a conversation needs a voice.
Keep supported calls connected to customer conversations. Explore WhatsApp calling and Twilio voice with call history, recording and transcription options.
- Inbound and outbound call workflows
- Call history alongside customer context
- Provider eligibility and setup required
Bring your context with you.
Give your team a useful starting point. Import contact data, explore the supported Intercom migration path and connect your own systems with APIs.
- Contact CSV imports
- Intercom contact and conversation import options
- Reviewable records and import progress
We’ll match your setup to your needs. Advanced capabilities, AI and individual channels depend on plan, configuration and provider availability.
Explore plans →Your next great conversation
starts here.
Give your customers a connected experience.
Give your team a little room to breathe.