Retail & ecommerce
Keep product questions, order conversations and your next campaign connected.
Different teams.
One connected experience.
Build a smoother journey from “just looking” to “thanks again.”
With the people and context to make every step feel personal.
FOR SALES
Keep the next opportunity in the conversation.
When a question turns into interest, give your sales team the full picture. Collect contact details, organize follow-ups and keep ownership clear.
- Capture enquiries across connected channels
- Use labels and custom fields to organize leads
- Assign conversations and keep handoff notes
01
From first hello to next step.
Hello → Understand → Connect
FOR SUPPORT
Make every handoff feel like the same conversation.
Help your team respond with context. Bring knowledge, customer history and AI assistance into the same workflow, with clear ownership when a case needs a person.
- Share notes and context across your team
- Answer common questions with Captain and your help center
- Track response times and customer satisfaction
02
A little help. A lasting connection.
Question → Context → Resolution
FOR MARKETING
Start conversations worth continuing.
Go from a one-off message to an ongoing relationship. Build audiences, personalize approved templates and see how your campaigns are delivered.
- Target contacts using your customer data
- Schedule WhatsApp and SMS campaigns
- Track recipient outcomes and continue replies in the inbox
03
The right message finds its people.
Audience → Message → Conversation
A FIT FOR THE WAY YOU WORK
Same tools. Your own rhythm.
Service businesses
Organize enquiries, help customers understand your services and hand off with context.
Agencies & multi-team operations
Keep workspaces, customer records and team responsibilities organized as your operation grows.
LET’S BRING IT ALL TOGETHERYour next great conversation
Find your Chatylo
Your next great conversation
starts here.
Give your customers a connected experience.
Give your team a little room to breathe.